- Alert resolution signifies that an advisor has outreached and made a connection with the student to provide the student with information, resources, and support for the concerns indicated in the Alert.
- Resolution does not necessarily mean that the student will automatically improve their performance in the course for which an Alert was submitted, or that faculty should discontinue outreaching to students who may need support in their course(s).
- The purpose of the Alert system is to ensure that students are receiving supplemental support for the concerns addressed by the faculty member. Once that support has been offered by student success staff, there is a student responsibility to follow through in taking advantage of the outlined resources and support systems on campus.
- If there is no student response after one or more outreach attempts, an Alert will remain unresolved, but advisor comments will indicate the suspension of outreach efforts.
For additional, detailed information about the Alert resolution expectations, guidelines, and workflow process, review the Course Commendations & Alerts Quick Guide (below).